Delivery Policy
Last updated: 15 July 2026
This Delivery Policy applies to all orders placed through www.layeronetech.co.za ("we", "us", "our"). By placing an order, you agree to the terms set out below.
- Delivery Areas
We deliver to physical addresses within the borders of South Africa only. We do not currently ship internationally.
We are unable to deliver to PO Box addresses. A physical street address is required for all orders.
- Order Processing
Orders are processed and dispatched during standard business hours, Monday to Friday, 07:00 to 17:00, excluding public holidays.
Orders placed outside these hours, over weekends, or on public holidays will be processed on the next business day.
Orders are subject to stock availability and successful payment verification.
Should an item become unavailable after your order is placed, we will contact you to arrange:
- an alternative product
- a backorder
- a refund
- Delivery Timeframes
Estimated delivery times are calculated from the date of dispatch, not the date the order is placed.
Main centres: 2 to 5 business days
Outlying areas: 3 to 5 business days
Please note that these timeframes are estimates. Delays may occur due to courier capacity, public holidays, or circumstances beyond our control.
We will not be liable for any loss arising from a delayed delivery, but will make reasonable efforts to keep you informed.
- Courier Partners
Orders are dispatched via one of our appointed courier partners.
These include:
- RAM
- The Courier Guy
- RTT Logistics
The courier used is determined by the dispatch location and destination.
- Multiple Deliveries
Our products are stored across several warehouse locations.
Where your order contains items held at different warehouses, your order may be split and delivered in multiple consignments, potentially on different days and via different couriers.
You will be notified if this applies to your order.
- Delivery Costs
Delivery fees are determined by the warehouse from which each item is dispatched. Each warehouse applies a fixed delivery fee.
Where an order is fulfilled from more than one warehouse, the applicable fees are combined and displayed at checkout.
Certain warehouses offer free delivery once your order reaches a minimum value. The free delivery threshold applies per warehouse, based on the value of the items dispatched from that warehouse — not the total order value.
The following rates apply:
| Product SKU Prefix | Fixed Delivery Fee | Free Delivery Threshold |
|---|---|---|
| SD- | R120 | Orders over R2,300 |
| SY- | R207 | Orders over R3,200 |
| RT- | R140 | Orders over R3,800 |
| PN- | R200 | Fixed rate only |
| TR- | R120 | Fixed rate only |
All fees are inclusive of VAT and quoted in South African Rand (ZAR).
The final delivery cost applicable to your order will be calculated and displayed at checkout before payment is confirmed.
- Express and Same-Day Delivery
We do not currently offer same-day or express delivery.
- Self-Collection
You are welcome to arrange self-collection from one of our warehouses.
Please contact us to arrange a collection time:
Where your order contains items stored at different warehouse locations, collection may need to be arranged separately at each site.
Proof of order and a valid form of identification must be presented on collection.
- Delivery Address Accuracy
It is your responsibility to provide a complete and accurate delivery address and contact number.
We cannot be held liable for orders delivered to an incorrect address supplied by you.
Where a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, any re-delivery costs will be for your account.
- Failed Delivery Attempts
Our couriers will attempt delivery during business hours.
Please ensure someone is available at the delivery address to receive and sign for the parcel.
Where delivery cannot be completed, the courier will attempt to make contact. Parcels that cannot be delivered may be returned to us, and re-delivery may incur an additional fee.
- Damaged Parcels
If your order arrives visibly damaged, please photograph the packaging and the product immediately and contact us within 48 hours of delivery:
Do not discard the original packaging, as it may be required for a claim with the courier.
Claims submitted outside the 48-hour window, or without supporting photographs and the original packaging, may not be accepted.
- Risk and Ownership
Risk in the goods passes to you upon delivery to the address supplied, or upon collection where self-collection is arranged.
- Contact Us
For any queries regarding your delivery, please contact us: