Privacy Policy - layeronetech.co.za

Privacy Policy

Last updated: 05 March 2026

This Privacy Policy describes how Layer One Systems (Pty) Ltd collects, uses, stores and protects personal information when you use www.layeronetech.co.za.

Layer One Systems (Pty) Ltd is committed to protecting your personal information and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African data protection laws.

This policy forms part of the website’s Terms and Conditions.

Responsible Party

For purposes of the Protection of Personal Information Act (POPIA), the responsible party is:

Layer One Systems (Pty) Ltd

Website:
www.layeronesystems.co.za

Phone:
012 880 5580

Address:
Wellness World Corporate Park
Office 4B, Block G
R511, Melodie
Hartbeespoort
0216
South Africa

Privacy enquiries:
legal@layeronesystems.co.za

Personal Information We Collect

We may collect and process the following categories of personal information:

Identity Information

Full name
Company name (if applicable)

Contact Information

Email address
Phone number
Delivery address
Billing address

Transaction Information

Order history
Products purchased
Payment confirmations

Technical Information

IP address
Browser type
Device information
Operating system
Website usage information

Account Information

Login credentials
Account preferences
Saved addresses

Communication Information

Customer support queries
Email correspondence
Product enquiries

We collect personal information only when it is necessary for legitimate business purposes.

How We Collect Personal Information

Personal information may be collected when:

You create an account on our website
You place an order
You subscribe to communications
You contact us for support
You browse or interact with our website
You submit forms or enquiries

Some information may also be collected automatically through cookies and analytics tools.

Purpose of Collecting Personal Information

Your personal information is processed for the following purposes:

Order Processing

processing orders
arranging delivery
confirming payments
managing returns or warranty claims

Customer Support

responding to enquiries
resolving order issues
providing technical assistance

Account Management

managing customer accounts
saving delivery information
facilitating checkout processes

Legal Compliance

complying with applicable laws
preventing fraud or abuse
maintaining transaction records

Website Improvement

analysing website traffic
improving user experience
maintaining website functionality

Lawful Basis for Processing Personal Information

In accordance with POPIA, personal information is processed only when one or more of the following applies:

You have consented
Processing is required to fulfil a contract
Processing is required to comply with legal obligations
Processing protects a legitimate interest of the company
Processing protects the legitimate interests of the data subject

Sharing of Personal Information

Layer One Systems (Pty) Ltd may share personal information with trusted third parties only where necessary to provide services.

These may include:

Payment Providers

To process secure payments.

Courier and Logistics Companies

To deliver orders.

Product Distributors or Suppliers

For warranty processing or technical support.

IT and Hosting Providers

To operate and maintain the website.

Legal Authorities

Where required by law.

All third-party providers are required to maintain appropriate confidentiality and data protection standards.

We do not sell personal information to third parties.

Data Security

Layer One Systems (Pty) Ltd implements reasonable technical and organisational measures to protect personal information against:

unauthorised access
loss
misuse
alteration
disclosure

Security measures may include:

secure servers
encrypted connections (SSL)
restricted access to personal data
secure payment gateways

Despite these safeguards, no internet transmission is completely secure and users share information at their own risk.

Data Retention

Personal information is retained only for as long as necessary to:

fulfil the purposes for which it was collected
comply with legal and tax obligations
resolve disputes
enforce agreements

Certain information may be retained for longer periods where required by law.

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act, you have the right to:

Access Your Personal Information

You may request details of personal information we hold about you.

Request Correction

You may request corrections to inaccurate or incomplete information.

Request Deletion

You may request deletion of personal information where it is no longer required.

Object to Processing

You may object to the processing of personal information in certain circumstances.

Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

Requests can be sent to:

legal@layeronesystems.co.za

Direct Marketing

Layer One Systems (Pty) Ltd may send marketing communications only where:

you have provided consent; or
you are an existing customer and communications relate to similar products.

You may opt out of marketing communications at any time.

Cookies and Website Tracking

Our website may use cookies and similar technologies to:

improve website functionality
remember user preferences
analyse website usage
enhance customer experience

Cookies may include:

essential cookies
performance cookies
analytics cookies

Users can disable cookies through their browser settings, although some website features may not function correctly.

Cross-Border Data Transfers

Some service providers used by Layer One Systems (Pty) Ltd may be located outside South Africa.

Where personal information is transferred internationally, reasonable safeguards will be implemented to ensure compliance with POPIA.

Children’s Information

Our website and services are not directed at children under the age of 18.

We do not knowingly collect personal information from minors without parental consent.

Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)

Website:
https://www.justice.gov.za/inforeg

Email:
complaints.IR@justice.gov.za

Changes to This Privacy Policy

Layer One Systems (Pty) Ltd reserves the right to update this Privacy Policy periodically.

Changes will be published on this page and will become effective upon publication.

Users are encouraged to review this policy regularly.

Access to Information (PAIA)

In accordance with the Promotion of Access to Information Act, 2 of 2000 (PAIA), individuals have the right to request access to certain records held by Layer One Systems (Pty) Ltd.

Our PAIA Manual describes:

the types of records held by the company
the procedures for requesting access to records
the applicable request requirements under PAIA

The PAIA Manual also contains information relating to the processing of personal information in terms of the Protection of Personal Information Act, 4 of 2013 (POPIA).

The manual can be accessed here:

PAIA Manual
https://www.layeronetech.co.za/paia-manual

Requests for access to records may be submitted to the Information Officer at:

Email:
legal@layeronesystems.co.za

Further information regarding PAIA and the protection of personal information may be obtained from the Information Regulator of South Africa: